Updated and Effective: 03/21/2026

This Privacy Policy explains how CARRIDE BROKERAGE LLC (d/b/a SendMyRide, "we," "our," "us") collects, uses, and protects personal information when you visit our website sendmyride.com, request a quote, place an order, opt in to receive communications, or use any of our services ("Site"). By accessing the Site, you agree to this Privacy Policy and our Terms and Conditions.

1. Information We Collect

1.1. Information You Provide

• Name, address, email, and phone number
• Vehicle details (year, make, model, condition)
• Pickup and delivery addresses
• Photos or videos related to your order
• Messages sent via email, forms, chat, or SMS
• Payment information when purchasing services
• SMS opt-in consent records and timestamps

1.2. Information Collected Automatically

• IP address, browser type, device type
• Visited pages, time spent, referring URLs
• Cookies and similar technologies
• Approximate geolocation

1.3. Information From Third Parties

• Lead generation partners (with verified opt-in consent)
• Analytics and advertising providers
• Public databases and public social media content

2. How We Use Information

• To provide services and process orders
• To calculate shipping quotes
• To communicate with customers and provide support via phone, email, and SMS
• To send shipment updates, quote follow-ups, and service notifications
• To send optional marketing and promotional messages (with your consent)
• To improve website functionality and security
• To comply with legal requirements and prevent fraud
• To protect our business, users, and systems

3. SMS/Text Messaging and Consent

3.1. How We Collect Consent

We collect explicit, affirmative opt-in consent before sending any text messages. Consent is collected through clearly labeled checkboxes on our website forms, including but not limited to:

• The shipping quote calculator form
• The callback request form (modal)
• The callback request form on our Contact Us page

Each form requires the user to actively check a consent checkbox that reads:

"I agree to receive recurring automated text messages at the phone number provided. Msg & data rates may apply. Msg frequency varies. Reply HELP for help and STOP to end. View our Terms of Service and Privacy Policy."

The form cannot be submitted unless the consent checkbox is checked. This is enforced through client-side validation that blocks form submission without active consent.

3.2. What We Send

Text messages may include:

• Quote follow-ups and price confirmations
• Shipment status updates and delivery notifications
• Customer support communications
• Service-related reminders and notifications
• Optional promotional messages (only with express consent)

3.3. Consent Data Protection

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services necessary to deliver our messages. We do not sell, rent, or share opt-in consent data for marketing purposes.

3.4. Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one final confirmation message. You will not receive further text messages unless you opt in again. You may also contact us at [email protected] to request removal.

3.5. Help

For help with text messaging, reply HELP to any message or contact us at [email protected].

4. Sharing of Information

We may share data with:

• Service providers (hosting, analytics, CRM, payments)
• Carriers and partners involved in order fulfillment
• Government authorities when required by law
• Third parties during a business sale or merger
• Others with your explicit consent or request

We do not sell personal information for monetary compensation.

We do not share SMS opt-in consent data with third parties for marketing or advertising purposes.

5. Cookies & Tracking Technologies

We use cookies, pixels, and similar tools for website functionality, analytics, personalization, and advertising. You may control cookies through your browser settings.

6. Your Choices

• Opt out of SMS messages by replying STOP to any message
• Unsubscribe from marketing emails using the link in each email
• Manage cookies in your browser
• Disable push notifications through your device settings
• Request correction or deletion of your personal information

Residents of specific U.S. states (such as California, Texas, Oregon) may have additional rights under state privacy laws (CCPA, TDPSA, etc.).

7. Security

We use commercially reasonable measures to protect personal data, including encryption, access controls, and secure data storage. However, no method of transmission over the internet is entirely secure. You use the Site at your own risk.

8. Children's Privacy

We do not knowingly collect personal information from individuals under 18. If we learn that we have collected data from a minor, we will delete it promptly.

9. International Users

We are a U.S.-based company. By using the Site, you consent to the transfer and processing of your data in the United States.

10. Changes to This Policy

We may update this Privacy Policy at any time. The effective date will always be shown at the top. Continued use of the Site means you accept the updated policy.

11. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Email: [email protected]
Phone: (754) 240-2999
Company: CARRIDE BROKERAGE LLC
Website: https://sendmyride.com